Forum Discussion
Storyline Audio Issues
Hello Team,
Hope everything is going great!
I wanted to stop by and ask if you have noticed that when you add a video to a slide, and you preview it the sound goes off. Or even when the object is aligned with the begining of the timeline, when you preview it there is a delay as if the object was not alligned. A coworker of mine also noticed this behavior, but before I escalate, I wanted to ask if soemone is having this very same issue. It is not my video either as I can hear the MP4 perfectly fine in Camtasia.
I am not pending updates, I actually downloaded the app in a brand-new computer and the same was happening with another project in my previous laptop.
It is random, it does not happen every time, but it delays my work, because I have to stop and double check if a trigger is not working or what Isn't working. It is very frustrating, is someone else having the same issue??
Thank you in advance
Marion C.
2 Replies
Its even worse now... if I advanced forward through he video it seems like its the audio is off and thats not a proper behavior for SL360... it doesnt work like that usually... I the only one presenting this issue.. among my peers, they are developing and everything is ok.. however, a coworker of mine managed to see the behavior in a preview.. and she suggested to open a ticket I just wanted to ask first before opening it.
I have never had any issues like what you have described. A couple of thoughts ... Does it happen when you publish to the Review site or when you publish locally? Could it be the quality of the MP4 file? If it is too high or too low, it may cause issues. Also, there is a setting on the Video Tools tab when a video is selected for video compression. Have you tried adjusting that? Those are settings that I would look at to see if any changes make a difference. Good luck!
