Forum Discussion
Storyline Block acting as a pop up in rise
Hi All
I have an issue with one of my rise courses. I have build and put in several STL blocks to a page but when I view them on the rise page on a smart phone (Iphone) they "pop-up" once I activate/open them on the play-button that is a applied to STL on smartphones/tablets. It "follows" my scroll on the rise page which is fairly annoying and "locks" any other interaction. There is a small "x" in the top where I can close it, but that means I (and my learners) have to open and close every STL block and it really doesn't work well for the experience of the page. Plus I am not sure alle learners will get, that they have to do that.
I attached a screen recording of the issue. Is there a way to just have the block stay in its position and avoid the open/close (that I missed)? I don't seem to have encountered this behavior before? (Granted I haven't made many courses like this).
Thank you!
Hi Katherine! Sorry to hear that your Storlyline blocks follow you whenever you scroll on your Rise page on a mobile device. You mentioned that you have a recording of the issue. I think you missed adding it to your post. Would you be able to add it?
You can also share your course and the recording privately by opening a case here.
Hmm sorry about that! I'll try again. Can you see the attachment now?
Hi Anne Kathrine! Thanks for including that attachment! I wouldn't expect the Storyline slides to "float" on top of the Rise lesson like that.
Could you please click here to open a case and send us the Share link for that course? We'd like to test it from our side to see if we run into the same problem. Thanks!
Hi, did you get a resolution to this? I have the same issue.
Hi Sam! So sorry you are encountering the same issue. I checked the case that was opened for Anne Kathrine, and this issue was logged as a bug. We'll update this thread if we have any updates to share.
Hi Articulate. Any update on this issue?
I am facing the same issue, is there any update on it.
Hi, krishnagupta-d2!
Thanks for reaching out and I'm sorry to hear you're experiencing an issue. It looks like Anne's post was related to a bug where the player overlay didn't work on embedded Storyline Blocks in Rise 360 when viewed on a mobile device.
This issue has since been fixed, and since this is an older thread, would you mind providing a bit more detail on what you're experiencing? If you're comfortable sharing a screen recording, that would be helpful as well. You can upload that here or privately in a support case and we'll be happy to troubleshoot!
