Forum Discussion

Community Member

2 months ago

Storyline block does not play in Mobile

I added a Storyline line block into Rise. The block has a PLAY trigger because has audio and animations. The block works fine in desktop and tablet view but does not play in Mobile. Any reason why and how to solve this? I need help to solve this.

Articulate 360

1 Reply

JoseTansengco
Staff
2 months ago
Hi MauricioRoja204,

Thanks for reaching out!

I'd like to ask a few questions to better understand the issue.

How are you accessing your Rise 360 course? Is the course hosted in an LMS or a web server?

Can you replicate the issue in Review 360 or an LMS like SCORM Cloud?

Have you tried testing on other mobile browsers to see if the issue is browser-specific?

If you can replicate the behavior in Review 360 or SCORM Cloud, please open a case with our support team here so we can request a copy of your course for testing. We'll delete it when we're done!

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Hi MauricioRoja204,

Thanks for reaching out!

I'd like to ask a few questions to better understand the issue.

How are you accessing your Rise 360 course? Is the course hosted in an LMS or a web server?
Can you replicate the issue in Review 360 or an LMS like SCORM Cloud?
Have you tried testing on other mobile browsers to see if the issue is browser-specific?

If you can replicate the behavior in Review 360 or SCORM Cloud, please open a case with our support team here so we can request a copy of your course for testing. We'll delete it when we're done!

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Storyline block does not play in Mobile

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