Forum Discussion
Storyline block does not play in Mobile
I added a Storyline line block into Rise. The block has a PLAY trigger because has audio and animations. The block works fine in desktop and tablet view but does not play in Mobile. Any reason why and how to solve this? I need help to solve this.
Hi MauricioRoja204,
Thanks for reaching out!
I'd like to ask a few questions to better understand the issue.
- How are you accessing your Rise 360 course? Is the course hosted in an LMS or a web server?
- Can you replicate the issue in Review 360 or an LMS like SCORM Cloud?
- Have you tried testing on other mobile browsers to see if the issue is browser-specific?
If you can replicate the behavior in Review 360 or SCORM Cloud, please open a case with our support team here so we can request a copy of your course for testing. We'll delete it when we're done!
