Forum Discussion
Storyline Block in Rise
Hi I am using the SL block in Rise and they work perfect on computer. However, the way they display on phones is odd and not 'mobile-friendly'. It opens in an overlay and there is an 'X' to close the overlay but the 'X' is mixing with texts&pictures that are in other blocks on the same page and hard to find, and the learner is then stuck in the interaction. The landscape is even worse as it is hard to scroll up and down to find the 'X' to close the window. I turned on the menu in Player and the X is in the white background now, but the white background took up a huge space on the page and when the user clicks the storyline block, it automatically jumps into the white space and they won't be able to know to scroll up to find the content and they will be stuck in that page forever. To be honest, I don't find any benefit in auto full-screen of the storyline block in Rise when the user clicks on it, as the actual content of the storyline is still small, in landscape mode, and has nothing to do with full-screen. I noticed that there have been similar discussions since 3 years ago about this. Is there any update to fix this?
Hi Kristen and Harri,
I have some great news to share!✨
We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:
- Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.
To take full advantage of this feature, please update Storyline 360 to the latest version.
If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.
Hi Kristen,
So sorry to hear that you are encountering this. Our team is still working on this issue. We'll update this thread once we make any changes. Thanks for letting us know!
We have a workaround while waiting for this to be fixed - you can add a Continue divider before the Storyline block. Please check out this video for the workaround. Hope this helps you!
Hi Hazel,
Thanks for your reply. I just tried to add the continue divider, however, it doesn't really work. Could you please help me with this?
Hi Kristen,
Great question! I understand the continue divider you added isn't working. I'd be happy to work with you to figure out why this is happening!
Would you be willing to share your course so we can troubleshoot? Here are the steps to do that.
- After logging in, go to your Rise 360 dashboard.
- Hover over the course you'd like to share.
- Click the 3 dots button on the course.
- Click Send a copy.
- Enter support@articulate.com in the email field.
- Type "This course is for John Morgan" in the notes field.
- Click Send.
Thanks for reaching out and I look forward to your response!
Thank you, John, just send it through :)
Hi Kristen,
Thanks for sending your course! I have opened a support case on your behalf. You may have seen the support email that was sent. Our support engineers will be in contact soon to help you through this issue.
following: I also have this issue
Hi Kristen and Harri,
I have some great news to share!✨
We have released a new update for Storyline 360 (Build 3.78.30680.0). An enhancement that's included in this update:
- Storyline blocks in Rise 360 courses now display full-screen on mobile devices when player controls are turned off.
To take full advantage of this feature, please update Storyline 360 to the latest version.
If you have any questions, please let us know and we'll be happy to help! You can reach out here or privately in a support case.
I'm running the latest version of Storyline 360 and my Storyline blocks already had the player controls turned off but the SL blocks still displays as an overlay on mobile. Is there something else that I need to do to see this enhancement?
Hi Matt! I see that you are already on the latest version of Storyline 360.
Did you publish your Storyline course and embed it into Rise 360 after you updated your Storyline 360 software? Would you be able to share the link to your Rise 360 course or the Storyline project file itself so that we can take a closer look?
You may reply to this thread or upload it directly to us by opening a support case here.
I have the latest update (today) and I'm seeing this overlay. Is this how it should look? When you click on the play icon it opens in another screen and the interaction works. Should it look different?
Hi Pamela,
The play button appears on Storyline blocks if your Storyline interaction has audio or video on the first slide. Can you try moving the audio or video to another slide?
My blocks do not have audio or video. One has a slider and the other is a drag & drop.
Sure, but I'm on my way out for vacation. Can I get back to you on Jan 2nd? Thanks!
Sure thing, Pamela! Thanks for the update.
Hope that you have a wonderful holiday season! We'll catch up in 2024! 🎉 😃
Dear Heroes, I am playing with a Drag & Drop file, a Storyline interactive file, and a simple and easy storyline next button to control 12 plain slides, and nothing works when I try to use in Smartphone sizes.
Currently the Storyline size setup is 16:9 or 9:16 (as I read here in other post), and nothing, played with different sizes the last one before to cry for your help was 400x296, and the same situation, no possible to run the storyline file in RISE smartphone sizes.
Can you help me? Thanks a lot
