Forum Discussion

BilyndaCance977's avatar
BilyndaCance977
Community Member
3 years ago

Storyline block video not auto playing in Rise

Can I please have some help on my Storyline block video not auto playing once put into Rise. I have done the below steps:

STORYLINE SCENE

Show Video: In slide

Play Video: Automatically

Triggers - play video 1 when timeline starts on this slide

STORYLINE PLAYER

Menu & Controls OFF

Then I publish to Rise 360 - go to Interactive SL and choose the Rise 360 course. But it doesn't auto play it comes up with the video title and play button. (Screenshot attached) - please ignore file name its a video for a financial crime course :)

  • Hi, Bilynda! Rise Storyline blocks automatically play by default. However, Storyline courses that contain audio or video in the first slide won't autoplay in the latest version of Chrome or in mobile browsers. I hope this helps!

    • HelenBrock's avatar
      HelenBrock
      Community Member

      Per Bilynda's question, disappointing to find out this option doesn't work when pulling in SL video to Rise. What does it mean that it won't autoplay in the first slide - is that first slide in Rise?  Does it autoplay on others, just not the first? 

      • JoseTansengco's avatar
        JoseTansengco
        Staff

        Hi Helen, 

        Happy to chime in!

        Embedded Storyline 360 blocks won't automatically play if there is audio or video on the first slide of the course. One workaround is to place a blank or introduction slide at the very beginning of the course and then place any video or audio files on the second or succeeding slides.

        Feel free to share a copy of your Storyline 360 *.story project file here if you need any help with applying this workaround!

  • MaiaGibb's avatar
    MaiaGibb
    Community Member

    I published an animated scene created in Storyline as a video, embedded it in a Rise course, but it wont show up or even play. What am I doing wrong?

     

    • GrenForonda's avatar
      GrenForonda
      Staff

      Hi Maia!

      I'm sorry to hear that your Storyline video doesn't show or play correctly in your Rise course.

      Does this issue occur even when previewing the Rise course? Or when viewing the published output (Web, LMS, or through the Share link)?

      To clarify, did you publish the Storyline project as a video (MP4), and was this inserted as a Video block in Rise?

      Can you try clearing your browsing data, and then viewing the Storyline video in your Rise course again? Here's how to do it for your browser:

      Let us know how it goes or if you have any questions or clarifications; we're here to help!

      • MaiaGibb's avatar
        MaiaGibb
        Community Member

        HI There
        I managed to find a good work around.
        I converted the video to a gif.
        It works very well this way.
        Thanks for checking in.
        Maia