Forum Discussion

PhoebeThomps693's avatar
PhoebeThomps693
Community Member
6 years ago

Storyline Blocks not showing up in Rise Course in Review

I'm adding Storyline blocks into Rise, and they appear and function when I am previewing the course. However, when I put the course up in Review, the storyline blocks are randomly dropping out. Ther...
rise 360
NataschaMatt256's avatar
NataschaMatt256
Community Member
6 years ago

There is a temporary workaround mentioned in a different thread:
https://community.articulate.com/discussions/rise-360/storyline-block-doesn-t-show-up#reply-714305

While this does not seem to be applicable to Review publishes (because you can't edit the published files on the Review server), it is possible to edit the files in a SCORM package manually for this workaround.

Please note that you do so at your own risk, and should be familiar with editing HTML files containing script.

Problem causing the issue:
It looks like there can be random line breaks in the story.html files for the Storyline blocks in the SCORM package published by Rise (random line breaks in addition to those line breaks that are ok to use). These random line breaks are cutting off information that needs to stay on one line.

Note that there is a story.html file for each Storyline block that you have embedded in Rise.

Sometimes there are no problem-causing line breaks in the story.html file (SL block displays fine), sometimes there are line breaks in varying spots that seem to throw out the browser, and can't be interpreted.

We removed those error-causing line breaks and re-zipped the SCORM package, all SL blocks now displayed fine for us on SCORM cloud.
The fix also worked for the "Web" published version which you can test locally on your computer.

  • NataschaMatt256's avatar
    NataschaMatt256
    Community Member
    6 years ago

    If you are going down the workaround path, this seems to be the quickest way to identify the SL blocks that need fixing, especially helpful if you have a range of SL blocks within Rise:
    (again, at your own risk, you should also know how to edit HTML files with script without deleting vital information)

    • Unzip your SCORM
    • Go to folder /scormcontent/assets
    • Go through all sub-folders with alpha-numeric names (these are the SL block content folders)
    • In each of these folders, double-click the story.html file to open it in a browser
    • If the SL block shows correctly in the browser, it should work fine in the SCORM (double-check at the end!)
    • If the SL block does not show (e.g. white screen only), then this file needs fixing

    I have attached a screenshot of an error-causing line break I encountered in one of the story.html files. Note that the error-causing line breaks can be within HTML tags or within script. 

    • Remove the error-causing line breaks
    • Save the file
    • Retry to open it in the browser, if all good:
    • Rezip your SCORM

    And of course: Test it all works before deployment.