Storyline course randomly getting "stuck"

Answers:

• Yes - this is specific to one course. What is very odd is that it is one of two courses I created simultaneously. Since they are related content-wise, the structure is essentially the same and we do not have any issues with the other course.
• No, reloading the page does not help
• Scorm cloud is not an option for our users. They need to work through our LMS system in order to complete the certification that the course provides...and by rule we only house our content on our LMS.

Thanks for the details Adam. Looks like you've reached out to support, based on your post here, and Wilbert is helping you out.

Hello,

I have been facing the same issue where the learners are getting stuck on random pages and the course wont move. I also faced the same issue while taking the course on Chrome. I tried to delete the cookies and temp files and then the course would work but also the same solution did not work for some people and they were still stuck even after deleting cookies. Now since Dec 2020 Flash is no longer supported by Chrome and I published the course in HTML5 format. Has there been any solution to this problem? If there is any recommendation, that would be very helpful. Thank you!

Hello Madhu and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you're running into a similar issue.

What version of Storyline are you currently using?

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

I am using Articulate 360. My problem is that not all the users are facing this problem. It is only for some users that the course is getting stuck past a certain lesson and they cannot move or click any buttons. When I tested the course on LMS I didnt face any issues.

Hello Madhu!

I see that you've reached out to our Support Engineers. Great call! We'll continue the conversation in your case.

Greetings everyone!

I hope that you are all keeping well and safe.

I am having an issue with one of my courses that has been created via storyline and it keeps on freezing.

Can you kindly help?

We're seeing he same issue in an extremely huge Storyline course (>300 slides - don't ask...) that we're chipping away at and we've sent some data to Articulate Support. We've had a go at enhancing in the distribute yet we're actually seeing the course freeze on specific frameworks. I'll return again if/when we learn something...

Hello Abdul, and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you are experiencing. 

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Hello James and welcome to E-Learning Heroes. 😊

Thank you for sharing what you are experiencing as well. I appreciate you sharing your updates here.

I'd be happy to follow along with your case as well if you'd like to share your case number.