Forum Discussion

CateGordon's avatar
CateGordon
Community Member
10 years ago

Storyline Crashes Every Time I Open the Video Editor

I have a course that requires video, and I would like to edit it using Articulate's built-in video editor for the sake of convenience. However, every time I open the video editor after my initial ed...
storyline 360
LindaJordan's avatar
LindaJordan
Community Member
8 years ago

I have been having the same issue for months. I've tried all the repairs, uninstall and reinstall the latest Storyline, etc. It is so frustrating. I can record a screen and play it back on the slide just fine, but the moment I select VIDEO EDIT, Storyline completely freezes. I can't even end task to close it. I could go on and open other programs and work, but Storyline will continue to stay completely frozen unless I log off of my windows account. I am operating from the C drive. I am an ADMIN on my pc.

I hope you can find a fix for this. It is seriously impacting my work!

Thank you.

Crystal-Horn's avatar
Crystal-Horn
Staff
8 years ago

Hey there Linda.  That sounds really frustrating.  It sounds like you've done everything right in terms of troubleshooting, so thanks for sharing those details here.  Was this working for you at one point, or has it always crashed when trying to edit the video?  

Would you be willing to work with our support engineers on this issue?  They can provide some next steps and work with you to restore video editing functionality.