Forum Discussion
Storyline Crashes Every Time I Open the Video Editor
I have a course that requires video, and I would like to edit it using Articulate's built-in video editor for the sake of convenience. However, every time I open the video editor after my initial ed...
In our government organization I was able to locate and resolve this issue as follows:
Using Procmon, I could see that upon launching video edit, the file "encoder.exe" would error "FILE LOCKED WITH ONLY READERS".
C:\Program Files (x86)\Articulate\Storyline 3\encoder.exe
This made sense (for us) since running the program as an admin also resolved the issue. Our users were unable to run the encoder.exe as a Windows user account. Since giving admin permissions to our Storyline users wasn't an option, white listing the encoder.exe file resolved the issue for all users.
I'm no programmer, but I believe Articulate can tweak their code to eliminate this issue.
I hope this is helpful to someone.
Linda