Forum Discussion

ChristinHoffman's avatar
ChristinHoffman
Community Member
3 years ago

Storyline crashes on preview and export after update

Hey everyone,

I have a problem after the newe update. Since I have updated storyline (v3.68.28773.0) every project crashes if I try to preview it (whole project and single slide) or if I try to export the project. Has anyone else experienced similar problems? Or does anyone have a solution?

Thanks in advance Jascha

20 Replies

  • DvidDetk's avatar
    DvidDetk
    Community Member

    Any update on this? I'm in the same shoe with Sabrina, Segoe is the only one font that I can use during content creation/localization so it would be urgent to be this issue fixed! 

  • The other fixes the support suggested were either role back win 11 to a pre 22h2 version or use a win 10 machine. I don't know if that is of any help to you. Maybe contact the support directly?

  • DvidDetk's avatar
    DvidDetk
    Community Member

    Since I'm a trainer at Microsoft and I need to train RPs about the new features of Windows 11 update, unfortunately, this is not an option for me either. Thanks for the tip, I will escalate the issue directly to the support team.

    • DvidDetk's avatar
      DvidDetk
      Community Member

      It works! You are amazing, thank you very much! 🤗

  • RichardLander's avatar
    RichardLander
    Community Member

    Sabrina, thank you so much for sharing this solution and the associated font fix file. It did indeed solve the problem. My panicked heart rate is now returning to normal. ;-)

  • Hi All!

    I'm happy to share that today we released Storyline 360 (Build 3.68.28887.0), which includes the fix for the bug where Segoe UI fonts could cause Storyline 360 to crash when previewing or publishing a project. 

    Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case. 

    • RichardLander's avatar
      RichardLander
      Community Member

      In my case it was AS3 which was crashing. Have you updated AS3 with the same fix?Enviado desde mi Galaxy