Forum Discussion
Storyline crashes on preview and export after update
Hey everyone,
I have a problem after the newe update. Since I have updated storyline (v3.68.28773.0) every project crashes if I try to preview it (whole project and single slide) or if I try to export the project. Has anyone else experienced similar problems? Or does anyone have a solution?
Thanks in advance Jascha
20 Replies
- DvidDetkCommunity Member
Any update on this? I'm in the same shoe with Sabrina, Segoe is the only one font that I can use during content creation/localization so it would be urgent to be this issue fixed!
- ChristinHoffmanCommunity Member
The other fixes the support suggested were either role back win 11 to a pre 22h2 version or use a win 10 machine. I don't know if that is of any help to you. Maybe contact the support directly?
- DvidDetkCommunity Member
Since I'm a trainer at Microsoft and I need to train RPs about the new features of Windows 11 update, unfortunately, this is not an option for me either. Thanks for the tip, I will escalate the issue directly to the support team.
- sabrinapinto-53Community Member
Here is a fix that worked for me. We pulled out the Segoe UI font on Windows 10 and reinstalled on Windows 11, See attached font Zip file.
- DvidDetkCommunity Member
It works! You are amazing, thank you very much! 🤗
- sabrinapinto-53Community Member
You are welcome! I know how frustrating it was dealing with this issue.
- RichardLanderCommunity Member
Sabrina, thank you so much for sharing this solution and the associated font fix file. It did indeed solve the problem. My panicked heart rate is now returning to normal. ;-)
Hi All!
I'm happy to share that today we released Storyline 360 (Build 3.68.28887.0), which includes the fix for the bug where Segoe UI fonts could cause Storyline 360 to crash when previewing or publishing a project.
Now all you need to do is update Storyline 360 in your Articulate 360 desktop app! If you run into any other snags, you can reach our team in this discussion or a support case.
- RichardLanderCommunity Member
In my case it was AS3 which was crashing. Have you updated AS3 with the same fix?Enviado desde mi Galaxy
- sabrinapinto-53Community Member
Thank you!
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