Forum Discussion
Storyline crashes on preview or publish
every time I try to preview or publish a certain .story, Storyline crashes and I get an error report:
<?xml version="1.0" encoding="utf-16"?> <ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSch...
Hi Ben!
I appreciate you sharing that you are experiencing crashing during preview and publish. I’m happy to help you with this. It sounds like you are confirming that you are unable to preview the entire project. Here are some steps to help you narrow down where the issue may be happening:
- Can you preview individual scenes (if applicable)?
- Can you preview each slide in the scene identified?
- When you identify specific slides, hide objects until you can locate the culprit.
If you’d rather work directly with our team, please share your project file privately with our support engineers to investigate what’s happening with your permission. It will be deleted when troubleshooting is complete.
Thanks for reaching out!
