Forum Discussion
Storyline Crashes When Inserting Video from File
Hi!
Looking for help to resolve a Storyline issue. When I try to insert a video from file the Storyline Application freezes and then crashes. The video is from my hard drive. I have tried...
I'm testing a course with several videos (35gb in total) and the program is very slow to save, generating huge backups. Sometimes the program crashes and I have to redo some slides again. Is it not possible to work with many videos in the storyline?
Hi Manestrin,
Thanks for reaching out!
- Does this still happen if you import your project into a new file? I'm curious if that will alleviate the issue.
- Are you saving your project locally? To avoid unexpected behavior, we recommend working from your local hard drive.
- Is this happening with any other project files you are currently working on or just this project?
You mentioned that the videos in total are 35 GB. The maximum file size for videos in Storyline 360 is 2 GB each. I'd like to share our best practices for including the highest-quality media in your Storyline project for your reference.
We'd be happy to take a closer look at your project file. Feel free to upload the .story file to this thread or privately in a support case.
Looking forward to hearing from you!
