Forum Discussion
Storyline crashing when I publish
Hello Articulate-Team Articulate-Team,
If you have a project file that is consistently failing to publish when tested on different machines, then the issue may be specific to that project file. Would you be willing to upload a copy of it here or in private by opening a support case so we can take a look at it to see what's happening? We'll delete it afterwards.
- Articulate-Team4 years agoCommunity Member
No, that is not the case, fails in Windows 10 and 11 and not in Windows 7.
- JoseTansengco4 years agoStaff
Hello,
Windows 7 is no longer a supported environment, so we'd like to focus more on the results that you received when you tested your project in Windows 10 and 11. Please open a case with our support team and share a copy of your project file there so we can take a look at what's causing the file to crash during publishing.
Looking forward to hearing from you!
- Articulate-Team4 years agoCommunity Member
Joe Tansengco
Hello,
Windows 7 is no longer a supported environment, so we'd like to focus more on the results that you received when you tested your project in Windows 10 and 11. Please open a case with our support team and share a copy of your project file there so we can take a look at what's causing the file to crash during publishing.
Looking forward to hearing from you!
ok I will. I understand that Windows 7 is not longer supported, but why is working in windows 7 then? and not in 10 and 11 for this particular file? We had to connect and old machine and use that old machine with windows 7 to solve the problem. I wonder what changed...