Storyline crashing when inserting characters?

Hi there, sad to be back in this thread again.  I have not had any issues for a long time, an today I finally did the latest 360 update, and the character causing has come back to haunt me and has crashed storyline and without a recent safe :(....

I think it may have been fixed in the last version as I hadn't seen it for a while, but it is back.

Hi there, Teresa!

I'm sorry to hear that this bug is rearing its head in Update 47, and that's interesting insight. I'm going to surface that to my team for review.

As soon as we know more, we'll report back! Thanks for bearing with us. 

Thanks for letting us know, Teresa. 

FlipFly shared an example that I was able to recreate the issue with previously, but it's now working as expected. 

Would you be able to share an example of the sample text and/or character that you're running into an issue with? I'd be happy to take another look.

Hi Leslie,

Since this issue is so random, it is so hard to re-create unless I was constantly recording with PEEK lol!  It was the same type of situation as before.  I was using the character Jonah from the options in this instance, and on various slides, so I would copy the slide and then right click replace character (pose), and after you do it a dozen times storyline doesn't open the character window and it just stops moving, everything...you never get a pop up error message just after a time you have to go to task manager and end task, only way to close it.  But it had not happened in so long was hoping it was fixed .....cheers.

Hi Teresa!

Thank you for sharing these details! I've just tested this on my end using Jonah from the Characters in the Content Library. I've changed the post over 15 times, and I'm not running into similar issues. 

I created a new project to test this, so that might be the fix! I'd recommend importing the file into a new project as a fix.

Has this issue/bug been resolved. I am trying to insert characters and Storyline freezes. I tried in a different file and the same behavior occurred.  I would love to use the characters! I too have to go to Task Manager to exit the program. After I download and select the expression and pose, the program freezes after I click insert.

Thanks for any update.

Just updated SL and is working fine now! The update is only a week old so didn't see it! YAY!

Hi, Kristi.

Thank you for taking the time to let us know the new Storyline 360 update (Build 3.49.24347.0) solved the issue for you! 

I see this is an old thread, but I recently installed the Team version of Articulate and have run into the same problem. I added a character to another storyline slide with no problem. Then I created a new file and after trying to add a character (which shows him on the timeline, Articulate froze up and I had to end task. Has there been a resolution found for this? Otherwise, characters are out for me. I don't have the time to troubleshoot.

Hi Lanette, and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you're running into a similar issue.

Do you know what version of Storyline you're using? As Maria mentioned above, this issue was previously resolved.

• You can check by going to Help > About Articulate Storyline

We are currently on Build 3.56.26219.0 of Storyline 360. You can read all of the details here.

If you can share the steps to replicate, I'd be happy to troubleshoot and test on your behalf.