Forum Discussion
Storyline crashing when inserting characters?
Hello - I've had Storyline crash 4 times this afternoon when inserting characters. Anyone else experiencing the same thing?
51 Replies
Hi Susan,
Thanks for reaching out and sharing what you are running into with your project.
I'm curious if the issue happens in any course you are working on or just this particular one?
If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.
If it's happening in any/all files, you should conduct a repair of your software.
Any word on this one? I can't recreate but now two different projects after working with characters for a while storyline just stops functioning. The only way out is for me to End Task on Task Manager, and is a guess of how much work I lost. Twice now since January. Didn't report first time as wasn't sure, but now I think this is something. But I worked with them alot today before it stopped functioning.
Hi Teresa!
Sorry this has affected your projects!
If Storyline 360 crashes when inserting Characters from the Content Library, then we need to start with repairing Storyline 360.
To do this:
- Please save all of your projects to your local drive.
- Next, uninstall Storyline 360 using your desktop app.
- After uninstalling, please click the Install button.
By repairing Storyline 360, you install a fresh copy of the program!
After following these steps, can you open up a project with Characters? Keep me updated if that does the trick!
Morning,
This occurs very randomly so it could be a while before I know, it does not occur each time you insert a character. I believe someone else mentioned it in elearning heroes.
Someone would probably have to open a file, and insert characters for a while, change poses, sizes, duplicate…and then poof you can’t do a thing…So I won’t bother uninstalling not really worth the time. As this has happened before and we uninstalled then.
But thanks so much
TeresaJust an update, I tried to insert a new character and it froze, but if I copy a character from another slide and replace pose it seems to work. Just had ait crash again with the new insert.
Cheers
T
I am also having issues with Storyline 360 crashing when working with the characters. It typically happens when I have multiple characters on one slide (I like to have a bit of animation to engage the learners - so I use the same character different poses and expressions across the timeline).It freezes and I have to use the task manager to close the program. I am good about backing up fairly often (I learned the hard way with this) but there is always a little work lost. :-(
I dread having to uninstall and reinstall, but if that is what it takes to get rid of the problem I will. I always do the updates... are those not enough to fix whatever glitch is going on?
Hi Pamela!
I can see how frustrating that would be to have Storyline 360 crash consistently whenever adding Characters from the Content Library! I'd like our Support Engineers to step in and help.
You can connect with our team by using this link. We'll make sure to investigate why this is a consistent issue and what the fix is. I'm so sorry this is affecting your workflow!
I have had it happen twice in the last few weeks, this time it was where I copied a character from one slide and inserted to another, then went to replace pose, then it freezes. I have uninstalled and reinstalled many times...so I am hoping one day it will just fix itself. :) It really isn't consistent enough to help you troubleshoot sorry...
Hi Teresa,
Mine hasn't been terrible consistent either, but it happens enough to substantially slow down my work flow. It was in doing exactly as you mentioned. I copy and paste a character or pose, and when I go in to change the pose or expression it freezes.
I sent my storyline file to the link mentioned above. Maybe they will be able to discover the issue? I will be sure to share anything they discover or solutions on this thread.
Hi Pamela,
Thanks for the heads up on opening a case! I see you're working with my teammate, Mark, and it looks like he was unable to replicate.
If you could share a recording of what you're running into, that would be helpful to get to the root of the issue!
Hi Ren,
I actually found a solution that seems to be working. I opened a new project file and moved all the slides over into the new project. It seems to have stopped. If it does start up again I will record and send.
I did see the recommendation that I save my .story files to the hard drive (C:drive), but unfortunately I work on an older computer (doing a lot of heavy video and graphic work) and have used up all the memory (to the point my Adobe programs had no where to auto save). So, I have had to add an external hard drive. I know always a risk (my final projects are added to my university's OneDrive cloud storage).
Not to be a downer Pamela, but I only ever save mine on the C:drive, and the crashing still happens to me, so it isn't because you are on a network or external. It is definitely a tough one to replicate for articulate because it is so random. I have also tried creating a new file, uninstalling etc...so hopefully it works for you and no more issues, but just want you to be aware...:)
Just an FYI for Articulate staff, As I mentioned can't recreate...but crash happened again after uninstall /reinstall, using Abby to download she was my fourth character inserting and storyline 360 has froze, so I have to end task, and lose anything i didn 't save...Just an FYI for how often this happens.
Storyline 360 is not responding after inserting characters (sometime), "End task" works however you lose your work. I did uninstall and install but still it's an issue.
