Forum Discussion

MattHeale's avatar
MattHeale
Community Member
6 years ago

Storyline crashing when inserting video

Storyline crashes when I try to insert a video. Video does not insert and 'something went wrong' dialogue appears. Happens on all projects and on a new project with just a single slide. Can anyone h...
storyline 360
RaleighMaupin1's avatar
RaleighMaupin1
Community Member
4 years ago

Hi there. Any solutions for this issue yet? I hope Articulate staff know that it is never resolved via doing a repair or by duplicating the project, scene, or slide. Every time this happens for me, I have to re-make the slide entirely, which is endlessly frustrating. Then the file will act normal for a bit, until it just starts crashing again, which is prompted by me trying to access/click on one of my slides containing video. I've even kept each of my videos under 10mb. This has been an issue I've encountered for years, and it's frustrating that no real solution has been offered. Please don't suggest for me to repair my Storyline 360...I've done that before many times to no avail. Thanks!

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    I'm sorry for this trouble, Raleigh; we're here to help!

    We'll want one of our support engineers to investigate this further, so I've opened a support case on your behalf, but I want to gather a couple more clues for our team:

    • Does this happen in every project when you insert a video? Also, when working on your project, are you working on your local hard drive (typically your C: drive) and not from a network/shared drive?

    Be on the lookout for an email from us with the next step!