Forum Discussion
Storyline crashing when recording audio
I completed a project with audio last week that worked beautifully. Audio recording was working fine when I began this new project. Today I did a Storyline update, and now, when I record audio the whole program crashes. Sometimes I can manage to get the audio for one slide, and I'll save and move to the next slide, record the audio, open it up to do some minor editing, save and close, and it's at that point that Storyline crashes.
Has anyone else experienced this upon doing an update? Is there something else I should consider as the possible source of the problem? I'm not doing anything differently than I did when it worked well, at least, not that I'm aware of.
23 Replies
Hi Marcos,
I'm so sorry to hear you ran into an issue with this. We've documented a few similar ideas and best practices here for when working within virtual environments on the Mac.
Hi all,
I recorded my screen and while it was transferring the video into storyline slides, Storyline closed out and I lost my recording. Is there anyway that I can get my video restored?
Hi Naz,
Sorry to hear about your recording. If you're recording didn't finish saving, then there's no way to recover it. You'll need to recreate the recording if it isn't available in this section of Storyline 360:
To prevent the issue from occurring again, make sure that you are working locally when making changes to your project file. If you are working locally, try doing a repair of your Storyline 360 installation.
Hope this helps!
