Storyline Error - will not preview

Hey Bill

Looks like the slide had become corrupt.  Sometimes this is caused by working on and external or shared drive, but there could be many reasons. Copying the content over to a new slide seemed to fix this issue.

Here is a repaired version of your test. 

Could this be caused by too many unused triggers?
If so, what is the limit on the number of allowable triggers?

Thanks
Bill

Hi Ron. I am working from my local C: drive. Thanks for the effort!

However, there are no layers or triggers in your repaired version. I am hoping to get to the root cause of why this happens so we don't do something to cause it again.

It get pretty aggravating when trying to make a deadline if you have to keep reproducing slides.

Thanks again for your help!

Bill

You are correct - somehow, I left those layers.  Adding them back does bring back the error. I will do a little more checking.  Have you considered submitting a case -  https://articulate.com/support/contact/case

Typically I would not think the unused triggers would impact this that much, but after deleting all of the unused triggers, the file seems to play.

See attached

Hi, I am new to Storyline, taking a trial, and cannot preview at all.  I have created 3 slides and when I click on preview I get the grey curser.  All the work is saved in c drive.  Please advise how this can be fixed.  Thank you.

Hello Yvonne, and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing what you are currently experiencing in your project file.

I'm curious if the issue happens in any course you are working on or just this particular one?

• If you cannot re-create the issue in a new course, I recommend importing the file into a new one and proceeding.
• If it's happening in any/all files, you should conduct a repair of your software.