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LisaPersons's avatar
LisaPersons
Community Member
3 days ago

Storyline Error

Installed the update this morning and I keep getting this error message. Any ideas on how to fix this? Image attached.
storyline 360
VanessaFage's avatar
VanessaFage
Staff
3 days ago
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Hi LisaPersons, thank you for bringing this to our attention. We are actively working on a fix, but in the meantime, here is a workaround that should hopefully help you get back up and running.

  1. Open any existing project
  2. Click on a slide from within Story View
  3. Go to the `Design` tab
  4. All the way at the far right bottom corner of the `Themes` dialog, click the bottom down arrow to pop open the full view:

5. Right-click on the first theme displayed within the “Built-in” category, and select “Set as Default Theme”

6. Now create a new project

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Any ideas on how to fix this? Image attached. ","body@stringLength":"125","rawBody":"

Installed the update this morning and I keep getting this error message. Any ideas on how to fix this? Image attached.

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Installed the update this morning and I keep getting this error message. Any ideas on how to fix this? Image attached.

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Hi LisaPersons, thank you for bringing this to our attention. We are actively working on a fix, but in the meantime, here is a workaround that should hopefully help you get back up and running.

\n
    \n
  1. Open any existing project
    2. \n
  2. Click on a slide from within Story View
    3. \n
  3. Go to the `Design` tab
    4. \n
  4. All the way at the far right bottom corner of the `Themes` dialog, click the bottom down arrow to pop open the full view:
    5. \n
\n\n

5. Right-click on the first theme displayed within the “Built-in” category, and select “Set as Default Theme”

\n\n

6. Now create a new project

","body@stringLength":"1551","rawBody":"

Hi , thank you for bringing this to our attention. We are actively working on a fix, but in the meantime, here is a workaround that should hopefully help you get back up and running.

\n
    \n
  1. Open any existing project
    2. \n
  2. Click on a slide from within Story View
    3. \n
  3. Go to the `Design` tab
    4. \n
  4. All the way at the far right bottom corner of the `Themes` dialog, click the bottom down arrow to pop open the full view:
    5. \n
\n\n

5. Right-click on the first theme displayed within the “Built-in” category, and select “Set as Default Theme”

\n\n

6. Now create a new project

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