Forum Discussion

MeganJonas's avatar
MeganJonas
Community Member
3 years ago

Storyline file saves when I close without my permission. I have AutoRecovery disabled. WHY!?

In the Storyline Options panel, I have AutoRecovery disabled. Yet, Storyline saves when I close the file without my permission. This is a huge problem. I need to be in control of when a file saves a...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
3 years ago

Hi Megan,

Sorry to hear that you ran into this issue. 

We generally recommend working locally when making changes to your project file as working on a network drive or a drive that gets synced to an online location has been known to causes file related issues. 

I recommend doing the following troubleshooting steps to help address the behavior: 

  • Open a new Storyline 360 project file and save this somewhere on your C: drive. You can user your Desktop folder for this. 
  • Make some changes to the file and click on 'Close'. Are you able to see the prompt asking if you would like to save your project file?
  • If there is still no save prompt that appears after you attempt to close the the application, try doing a repair of your Storyline 360 installation
  • If the issue persists after doing a repair, open a case with our support team here for further assistance. 
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