Forum Discussion
Storyline: Invalid or Corrupt File
New issue today/yesterday with our team. With Storyline 360 files that have been working great for days or weeks, someone is working away in the file and/or tries to open the file and it all goes ba...
Hi Sara,
I'm really sorry to hear about your project file. I took a look at it and I can confirm that it has become corrupted. You'll also notice that the size of the file is now only 0KB, indicating that it has lost most of its content.
One of the main causes of file corruption is working directly on a network drive, because of the introduction of network latency. This article lists common causes of file corruption, as well as how to avoid it.
If you or your colleague were working on the project fairly recently, there may be a way to recover an earlier version of the course in the computer's temporary folder. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Let me know if you have any questions!
In reference to your article (https://community.articulate.com/articles/follow-these-tips-to-reduce-your-risk-of-corrupting-or-losing-project-files), would another preferred way to back up the files is to use the Project Share feature with Storyline 360? I'm not as familiar with it, but just trying to find another efficient way to share files and even back them up.
Hi Keith!
Happy to jump in here!
Can you clarify what you were referring to by Project Share? Were you looking for a way to share and manage Team Slides?
Looking forward to hearing from you!
