Forum Discussion
Corrupt storyline file
I had a finished project—complete with audio, animations, etc.—and tried uploading it to Review 360 to share it, but error messages started appearing indicating file damage or corruption; I exited the program after saving my changes (a big mistake), and now I can't reopen it. I tried importing the slides and looking for temporary files (something that had worked for me in the past), but it didn't help. I’ve already opened a support case, but I’m sharing the issue here as well, just in case.
P.S. I usually keep backups, but I didn't have one for today's version.
6 Replies
You need to keep your working files on your hard drive. This should keep them safe. I have lost a few by not keeping them on my computer hard drive. I will store a backup on a remove hard drive and on my One Drive.
Hi Virtualizador,
I'm sorry to hear that you've run into these setbacks while authoring and publishing in Storyline.
I see that my teammate Mcgem is handling your case. You're in excellent hands with him, and we can continue the conversation there.
Curious if you've had any luck here.
Hi EricAllen,
Happy to jump in here.
File corruption in Storyline can vary from one project and authoring environment to another, so the underlying cause isn’t always the same.
If you’re seeing a similar issue, do you mind sharing your affected .story file here or through a support case? That will give us the best chance of taking a closer look at what may be happening in your specific project.
Hi EricAllen StevenBenassi has a great idea here. You should submit a case and share you file with Articulate. Sometimes they can recover the file and give you a better idea what happened.
Thank you StevenBenassi and EricSchaffer-d1, both for responding. In my case, I was actually just checking in to see if they still needed help. I have some utilities that can look at corrupted files and troubleshoot them.
