Forum Discussion
Storyline: Invalid or Corrupt File
Hi Sara,
I'm really sorry to hear about your project file. I took a look at it and I can confirm that it has become corrupted. You'll also notice that the size of the file is now only 0KB, indicating that it has lost most of its content.
One of the main causes of file corruption is working directly on a network drive, because of the introduction of network latency. This article lists common causes of file corruption, as well as how to avoid it.
If you or your colleague were working on the project fairly recently, there may be a way to recover an earlier version of the course in the computer's temporary folder. Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
Let me know if you have any questions!
Thank you so much for this information, I had 2 files that said they were corrupt, they weren't within the folder your suggested as a temp file, therefore I checked under properties to see whether they came up as 0 bytes but they did have content (764 and 202 bytes). I also checked they were .story files. Then I dragged them to the desktop, right clicked and opened with Articulate 360, once opened I selected File, Save as, saved them back to my networked area, I then opened them with no issue, and deleted the corrupt files. Very many thanks 😄 Hope this helps someone else to open a corrupt file.