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SaraBean-da7305's avatar
SaraBean-da7305
Community Member
2 years ago

Storyline: Invalid or Corrupt File

New issue today/yesterday with our team. With Storyline 360 files that have been working great for days or weeks, someone is working away in the file and/or tries to open the file and it all goes bad and we get the following error message: "This project is invalid or corrupt and cannot be opened. It may have been created in an earlier version of Storyline.". 

The file was NOT created in an earlier version of Storyline. We have only ever used SL 360. Our own tech people are working on their end to see if the problem is in our system but wondering if any of you fine people have any ideas or have experienced the same issue and know the fix? Right now, I have lost at least one file unless I can find a way to get it back, which sets me back days and days of work, plus whatever it takes to get this back up and running and my downtime until this gets fixed b/c I sure won't be using SL again until I know it is working properly.

All other file types (pdf, doc, ppt, etc) working great. We all keep our .story files on different drives and different network locations so I tend to think the problem is not with our network - how could multiple network locations go bad all at once for just one file type?

I have put in a ticket with the SL folks. I also made sure my Articulate was fully updated, as well as Windows.  I'm  at a loss. :(

I'm attaching the original file and curious to know if anyone else can open it or if the error persists.  

Thanks for the help!

storyline 360
  • ASPSISubs's avatar
    ASPSISubs
    Community Member
    10 days ago

    Hi, can anyone also help me?

    I need your help. My storyline file is corrupted, and I don't know what to do anymore. I already tried all the ways I could find on the internet and I didnt successfully recover it yet. Can you please also help me with this? Cos this project is DAYS of work :'(

    Here's the drive link: https://drive.google.com/file/d/1DFxgeMAJzZmcSh3ocUv2W5euqfDOXkKE/view?usp=sharing

    Idk why it doesnt directly upload here.

    Thank you so much,

    Lexi

     

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      9 days ago

      sorry your .story file (= .zip file)  is corrupt

      the most important inner file "story.xml" is complete gone

      so it's not possible to repare the file

      perhaps you can find in "%appdata%\Articulate\Storyline" a copy  of your .story file

      more infos

      articulate: you should fix this  10 year old "corrupt on save"-bug

      • InsigniaISD's avatar
        InsigniaISD
        Community Member
        7 days ago

        Can you check my file? Mine is corrupt also, and sent in a ticket and was told there is nothing they can do.

  • BrightSpringTra's avatar
    BrightSpringTra
    Community Member
    6 months ago

    Hey all. I am having the exact same issue except I only work off of my local drive. I have created 20 modules and 19 work and open fine. Randomly this one has become corrupted. It is still showing a size (not zero like above). I have audio recorded directly in so it is essential that I get this file to work. I tried to do what the article said and searched for earlier versions and my computer says there are none. PLEASE HELP

    • RobynMillard-49's avatar
      RobynMillard-49
      Community Member
      7 months ago

      Jurgen you are a diamond!  It seems to be working!
      THANK YOU SO MUCH you have saved me HOURS and HOURS of work!

  • RobynMillard-49's avatar
    RobynMillard-49
    Community Member
    7 months ago

    I tried import from file and these errors appear.  Can this corruption be fixed in any way?

  • RobynMillard-49's avatar
    RobynMillard-49
    Community Member
    7 months ago

    I have found the auto-backup is not working with the latest Storyline versions.
    It's the end of my day and I've just lost my entire day's SL build work because the file has just corrupted.
    No auto-backup despite my settings.
    I've found the .tmp file and renamed to .story and it's corrupt.
    I don't work on a network drive as this is your common reason for corruption.
    Can you please fix the auto-save?

  • AnneXiong's avatar
    AnneXiong
    Community Member
    9 months ago

    After trying to look in my C: drive to no avail, I went to my OneDrive and opened a previous version of my file; and thank goodness I was able to download it and save most of my work.  Currently doing the happy dance right now.  I hope this helps someone too!

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Gyöngyi,

    I'm happy to hear that the information shared by Joe was helpful to you as well! Please feel free to reach out to us if you run into other issues; we'd be happy to help!

  • GyngyiSztudva's avatar
    GyngyiSztudva
    Community Member
    2 years ago

    Thanks for this important information!  The main causes of file corruption is working directly on a network drive. I only had to read this article and the problem was solved. ♥

  • SaraBean-da7305's avatar
    SaraBean-da7305
    Community Member
    2 years ago

    Joe, 

    Thanks for the great information! I was able to recover a temp file out of my recycle folder that was very close to being up to date so that saved some major frustration. I will be saving all files on the local drive as my primary location, with a network drive as a backup.  I've let my entire team know and we'll be changing our practice from here on.  Thanks again!

    Sara

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