Forum Discussion
Storyline: Invalid or Corrupt File
New issue today/yesterday with our team. With Storyline 360 files that have been working great for days or weeks, someone is working away in the file and/or tries to open the file and it all goes ba...
sorry your .story file (= .zip file) is corrupt
the most important inner file "story.xml" is complete gone
so it's not possible to repare the file
perhaps you can find in "%appdata%\Articulate\Storyline" a copy of your .story file
articulate: you should fix this 10 year old "corrupt on save"-bug
Can you check my file? Mine is corrupt also, and sent in a ticket and was told there is nothing they can do.
It won't let me upload the file so had to upload to my google drive https://drive.google.com/file/d/1_UZrMBvsJ6VroiFr0iD8XJUqj65jNq_W/view?usp=sharing
Hi InsigniaISD!
Sorry to hear you've also encountered file corruption in Storyline!
I see that you're working with my teammate Dexter, through your support case. It looks like he replied to your e-mail sharing insight and steps to take to try and recover a working version of your file.
Here's how to check:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article, to protect your project files moving forward.
It would be nice if you guys could develop something that could help people recover the corrupt files, so much work went into my course and now I have to start over again. This happens way too often to me, but the first time I was not able to import it into a new file. I checked the temp files before I even sent in a ticket.
