Hey all!
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I am trying to get into storyline and just downloaded the updates today. It now will not let me log in to the application, saying I need a subscription. When I go to the website, it says my subscription is valid and active. Is there something I need to do on my end?
","kudosSumWeight":0,"postTime":"2024-06-11T08:25:37.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"AttachmentEdge","cursor":"MjQuMTF8Mi4xfG98NXxfTlZffDE","node":{"__ref":"Attachment:{\"id\":\"attachment:message1068966AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/251686/1/11.jpg\"}"}}]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1068966_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":36},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"Hey all!
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I am trying to get into storyline and just downloaded the updates today. It now will not let me log in to the application, saying I need a subscription. When I go to the website, it says my subscription is valid and active. Is there something I need to do on my end?
"},"Conversation:conversation:1068966":{"__typename":"Conversation","id":"conversation:1068966","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1068966"},"lastPostingActivityTime":"2024-06-11T09:47:40.000-07:00","lastPostTime":"2024-06-11T09:47:40.000-07:00","unreadReplyCount":14,"isSubscribed":false},"ModerationData:moderation_data:1068966":{"__typename":"ModerationData","id":"moderation_data:1068966","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Attachment:{\"id\":\"attachment:message1068966AttachmentNumber1\",\"url\":\"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/251686/1/11.jpg\"}":{"__typename":"Attachment","id":"attachment:message1068966AttachmentNumber1","filename":"11.jpg","filesize":18603,"contentType":"image/jpeg","url":"https://community.articulate.com/t5/s/rwgqn69235/attachments/rwgqn69235/discuss/251686/1/11.jpg"},"Revision:revision:1068966_1":{"__typename":"Revision","id":"revision:1068966_1","lastEditTime":"2024-06-11T08:25:37.000-07:00"},"ForumReplyMessage:message:1068980":{"__typename":"ForumReplyMessage","id":"message:1068980","conversation":{"__ref":"Conversation:conversation:1068966"},"author":{"__ref":"User:user:1305380"},"revisionNum":1,"uid":1068980,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Storyline keeps asking me to log in and get a subscription, but I have one valid through Feb. 2025? Help! ","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1068980"},"parent":{"__ref":"ForumReplyMessage:message:1068979"},"body":"Hi all!
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I'm so sorry for the interruption this caused! We just released a fix for this outage and you should be able to log in once you reload the 360.articulate.com site. Again, we are so sorry for the impact this caused!
","body@stringLength":"508","rawBody":"Hi all!
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I'm so sorry for the interruption this caused! We just released a fix for this outage and you should be able to log in once you reload the 360.articulate.com site. Again, we are so sorry for the impact this caused!
","author":{"__ref":"User:user:1055541"},"isEscalated":null,"postTime":"2024-06-11T09:28:13.000-07:00","parent":{"__ref":"ForumTopicMessage:message:1068966"},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":1},"Revision:revision:1068980_1":{"__typename":"Revision","id":"revision:1068980_1","lastEditTime":"2024-06-11T09:47:40.000-07:00"},"QueryVariables:ReplyList:message:1068980:1":{"__typename":"QueryVariables","id":"ReplyList:message:1068980:1","value":{"id":"message:1068980","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":true,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1736974869000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1736974869000","value":{"altText":"{login}'s avatar","altTextGeneric":"User's avatar"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/ranks/UserRankLabel-1736974869000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/ranks/UserRankLabel-1736974869000","value":{"altTitle":"Icon for {rankName} rank"},"localOverride":false},"CachedAsset:text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1736974869000":{"__typename":"CachedAsset","id":"text:en_US-components/attachments/AttachmentView/AttachmentViewChip-1736974869000","value":{"errorTitle":"Failed!","previewFile":"Preview File","downloadFile":"Download File {name}","removeFile":"Remove File {name}","errorBadExtension":"This file does not have a valid extension. \"{extensions}\" are the valid extensions.","errorFileEmpty":"This file is empty or does not exist.","errorTooLarge":"