Forum Discussion

KarlManning-f1e's avatar
KarlManning-f1e
Community Member
5 months ago

Storyline looping videos only loops once

Hi, Storyline version v3.90.32893.0. I am using a trigger  Play video Video1 when Video1 completes Previously, this looped the video indefinitely. Now it plays the video twice only. All the...
storyline 360
  • EricSantos's avatar
    EricSantos
    4 months ago

    Hello Karl and Sébastien, 🎉

    I have some great news to share! We just released another update for Storyline 360. In Update 91, we’ve included important fixes and new features. One of the bugs we’ve fixed:

    • Videos didn’t loop when designed to do so

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    I’m sorry to hear about the trouble this regression caused, Sébastien. This situation sometimes happens when changes are made to the code, but rest assured, we work to correct the problem as soon as possible to minimize the impact.

    Please don’t hesitate to reach out if you have additional questions.

EricSantos's avatar
EricSantos
Staff
2 months ago

Hello everyone,

We just released Update 93 today, which addresses the regression raised in this post:

  • Content didn’t load as expected when using jump-to-time or cue-point triggers

 

Please install the latest Storyline update for the fix to take effect. Let me know if the issue recurs or if you need additional help!

  • AlainDumais's avatar
    AlainDumais
    Community Member
    17 days ago

    Même problème pour moi avec un fichier audio : Le loop ne joue que 2 fois et mon SL est pourtant  continuellement à jour (décembre 2024).

    Existe-t-il un autre moyen pour contourner ce bug et avoir un loop audio "infini"?

     

    Merci :-)

    • EricSantos's avatar
      EricSantos
      Staff
      14 days ago

      Hello Alain,

      Thanks for reaching out! I ran some tests with the attached Storyline project file and confirmed that the behavior you’re experiencing is a bug introduced in the latest Storyline version.

      I tried looking for possible workarounds but did not find any. I recommend downgrading to Storyline 360, Build 3.93.33359.0, where the bug is not happening and the audio loops continuously as expected. Here’s how to install a previous version of Storyline.

      Our product team is already aware of the issue, and we’ll update this thread if there are any changes that might help. Thank you for letting us know about this, and I’m sorry if it’s slowing you down.

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