Forum Discussion
Storyline Media Library Crashing
Hi, I saw this was a known issue and is still happening for me, I am on the latest version.
Hi EpicEdward,
Happy to help!
Just to clarify, is this happening in more than one .story file or just in this one specific file when accessing the Media Library? I'd be curious to know if this is happening in a brand-new project file as well.
When searching in the Media Library, what specific set of keywords is causing the crash? It would be helpful to know when exactly the crash is occurring.
As a troubleshooting step, I'd recommend conducting a repair of Storyline 360.
If you're still having trouble, we'd be happy to examine your file more closely to see if we can replicate this behavior. Feel free to share in this thread or privately in a support case.
Looking forward to hearing from you!
Hi thank you!
Whenever I right click on the video in the timeline and try to go to the media library, it doesn't do it and it crashes. This is for any file I use.
Hi EdwardSand-bfdf,
Thanks for confirming that this issue happens with multiple files. This isn't expected behavior, so I've opened a support case on your behalf. We'll be in touch shortly via email to continue troubleshooting!
