Forum Discussion

JonathanBiel660's avatar
JonathanBiel660
Community Member
2 years ago

Storyline menus blank and/or unresponsive

I've installed Storyline through the A360 desktop client and when I open any existing project or start a blank new one, I cannot click on any sub-menu items. As you can see in the screenshots, in some cases the menus are out of alignment, missing the options entirely, or in the case of the Preview drop down, unable to be clicked (when I mouse over/click them it does not do anything).

This is a fresh install on this computer. I have worked with our IT dept to troubleshoot (uninstall/reinstall, reboot, etc.) to no avail. Any thoughts on this? I thought it might be a resolution issue but a.) I can't find any documentation on that and b.) I can't access the menus within Storyline to change any setting there.

Thanks!

storyline 360
    • JonathanBiel660's avatar
      JonathanBiel660
      Community Member
      2 years ago

      Thank you! I opened a case with them this morning. Fingers crossed.

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        2 years ago

        Hi Jonathan!

        It sounds like some menu elements in your Storyline 360 course are not accessible or displayed properly.

        Great call on opening a support case! I see my colleague Dexter has picked it up and replied to your e-mail with some feedback and troubleshooting steps you can take. I would suggest giving those a shot to see if it improves the behavior.

        We'll continue this conversation over in your support case.

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    2 years ago

    Hi Jonathan,

    Thanks for following up! It looks like my colleague Wilbert has reached out to schedule a meeting with you. Did you receive that email? If not, please check your spam folder. Our support case emails can be delivered there sometimes.

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