Forum Discussion
Storyline not operating as usual 2/4/2025
Thanks! Yes, I'm working on a laptop. My colleagues have been having trouble accessing and saving recently as well. I rebooted. Took about 5 minutes for the Articulate 360 hub to open. Then it couldn't find a port for me to sign in. Finally it opened, but this took me almost 10 minutes--plus the time to reboot. I can't reinstall myself. My IT group has to do that. And I really don't have time to deal with them either. Ugh. But it's finally showing the preview. I hope to God I don't have to make any other changes and it will just publish!
Hello ValerieVesper-a,
I'm glad Tracy is helping you out here, and you can now preview. That's good news!
You'd want to ensure that you're working on your local drive. Working on a network drive can cause erratic behavior.
If the issue persists and you're having trouble doing a Storyline repair due to a lack of administrative access on your workstation, please feel free to connect with us privately in a support case if you want more targeted help.
I'm having the same issue as Valerie - I have rebooted so will try submitting a support case if one more reboot doesn't work.
Hi TiaPic,
I appreciate the initial troubleshooting you've done. I'm sorry to hear about the trouble.
You may also try running these steps to fix possible installation issues before submitting a support case to our Support Engineers.
