Forum Discussion
Storyline not publishing to Review
Hi Everyone!
I'm sorry to hear you've been impacted by this hiccup!
I see that some of you have connected with our team, privately through support cases. Smart move!
We noticed the same issue on our end. I'm happy to share our team has put a fix in place, and we can confirm that all systems are now operational. Please don't hesitate to reach out if you run into any trouble!
For your reference, you can also see real-time status updates, here: https://www.articulatestatus.com
I am receiving this same issue right now. What was the fix?
I'm having the issue too. Checked the status page and it says operational.
Hi DorothyWillough!
Sorry to hear you're having issues publishing to Review 360!
You're correct that we're not seeing any downtime reported on our status page. Also, I was able to publish a Storyline course to Review 360, without issues.
If you're already working with locally-stored .story files, and a repair of your Storyline installation doesn't help, can you share a copy of the affected .story file for testing?
Feel free to upload that here in the discussion or privately through a support case.
Support reached out to me and asked me to send my file over. However I didn't bother doing this as I just exported it as a zip file and then uploaded it manually to Review 360 in the end.
Hi TomMorris-a12a8!
Thanks for following up!
I see that you've been working with my teammate Ian, through your support case. I'm glad to hear you found a suitable workaround. However, if the issue persists, feel free to reconnect with Ian through your case.
We'd be happy to continue troubleshooting with you!
Hi CynthiaCasti330!
Sorry to hear you're having trouble publishing to Review 360!
I see that you've opened a support case being handled by my teammate, Mick. It sounds like you are working in Rise 360, and may have experienced a temporary browser glitch. Glad to hear the issue has been resolved!
If you have any follow-up questions, feel free to reconnect with Mick through your case.
