Forum Discussion

DanielleKutter's avatar
DanielleKutter
Community Member
1 year ago

Storyline Player in Canva

Hello E-Learning Heroes! The code we use to insert Storyline interactives into our Canvas LMS makes the learning objects very small on the screen for students. Is there a code that will embed the ...
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
1 year ago

Hi Danielle!

It sounds like you had questions about configuring a Storyline course that's been embedded in Canvas!

I noticed that you've opened a support case as well. I see that my colleague Dexter is handling your case and replied to your e-mail with some follow-up questions. We can continue troubleshooting through your case to keep all information in one spot.

  • EricSantos's avatar
    EricSantos
    Staff
    1 year ago

    Hello Danielle,

    Happy to help! I reviewed your support case and confirmed that my colleague Dexter responded via email last June 18. He used your correct email address. I'm pasting his email below for your reference:

    From: Articulate Support [articulate.support@articulate.com]
    Sent: 6/18/2024, 6:37 PM
    To: ****
    Subject: RE: Your Articulate Case # 00870967 

    Hi Danielle,

    Thanks for contacting Articulate Support!

    I understand you'd like to be able to embed your Storyline course into Canvas.

    May I know how you're embedding the course? Do you publish it for web distribution, upload it to a web server and embed it to Canvas?

    Also, may I know if you're using Canvas as an LMS to track your learner's progress or do you not need to track anything on your course?

    Looking forward to hearing back.

    Dexter Sadang
    Customer Support Engineer

    Kindly check your spam/junk folder for Dexter's email. If it's not there, you may need to check with your IT department to be sure that emails from us aren't blocked by adding the @articulate.com domain to an approved senders list or a company allowlist.

    I informed Dexter that you were not able to receive his email response. Let me know if you're still unable to receive emails from us. In the meantime, for your support case to progress, you can send an email response to support@articulate.com and mention Case #00870967 so we can link your email to the support case.