Forum Discussion

JenniferTurn621's avatar
JenniferTurn621
Community Member
10 months ago

Storyline repeatedly crashes when recording videos

On several occasions my fellow Instructional Designer and myself have experienced Storyline CRASHING when recording a video. I have noticed that if I try to insert the video into an existing Scene, it will Crash. As a work around I have to create the video in a new scene, and then drag it to the scene I want it in. This is causing our manager concern. The rework to set up each video is extensive. The time is costing our client money. I have seen that the solution to this issue is to reinstall Storyline. I'm hesitant to do this because I have spent a great deal of time creating custom theme colors and I don't want to have to do that again from scratch.
As a work around when recording videos I have tried closing most other programs, this doesn't seem to help.
I have tried restarting my computer, which is a hassle as then I have to reopen all the other programs and reset the content of the video file. We are working on a Windows 10 platform. Anyone have any suggestions?
Jen

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 months ago

    Hello Jan!

    I see you have opened a support case and you are working with my colleague Jan. Great call! We'll continue the conversation over in your support case.

    Hope that you are having a wonderful holiday season! 🎉

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