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RebeccaMogol421's avatar
RebeccaMogol421
Community Member
4 years ago

Storyline showing up as a black square with a play button?

I have been loading Storyline assets into my Rise courses for several years now, and I have never encountered this before. I have no idea how to fix it. I RE-published and loaded a Storyline into ...
rise 360
RebeccaMogol421's avatar
RebeccaMogol421
Community Member
4 years ago

Hi wrens, does that mean it is unusual that it’s happening on my desktop device, as shown in the video?

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    4 years ago

    Hi Rebecca! I wasn't able to replicate this using a Storyline Block published from an older version of Storyline 360. 

    Here are a couple of things I'd like you to try:

    - Check you're using the latest version of your browser

    - Try checking if this happens in another browser

    - Try clearing your browser cache

    - Remove the SL Block and insert a fresh SL Block

    - Try republishing the Storyline file to Review 360, and insert the latest version


    If this doesn't work, I'd like for us to take a closer look. Please open a case with us here and share the original SL File and well as a copy of the course.