Forum Discussion

Karl-Manning's avatar
Karl-Manning
Community Member
8 months ago

Storyline updater corrupted

Hi, I noticed an issue where my laptop was freezing and losing focus for 4 seconds and then returning the focus to the app I was using. This was traced (via task manager) to Storyline's auto-update...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
8 months ago

Hello Karl,

Sorry to hear that you ran into this issue. If you suspect your Articulate 360 installation is corrupted, please follow these steps to remove the updater from your computer. 

 

  1. Go to this webpage and click on Download: https://support.microsoft.com/en-ph/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed
  2. Launch the downloaded file "MicrosoftProgram_Install_and_Uninstall.meta.diagcab" and click Next. 
  3. When asked "Are you having a problem installing or uninstalling a program?" choose "Uninstalling".
  4. You will be presented with a list of applications. Select the application you would like to remove and then click Next. 
  5. Choose "Yes, try uninstall".
  6. Once you see "Troubleshooting has completed", you can click the Close button.
  7. Repeat steps 2-6 if there are multiple entries of the application you need to remove.  

Afterward, try reinstalling Articulate 360 from the website and let us know if the issue is fixed!