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I am currently in my 30-day trial---trying to decide if this program license will be worth the $$ for me to purchase myself. I'm a career transitioner (former educator).
I added an audio recording...
Hi Alexandra!
Sorry to hear you've run into this setback!
Thank you for sharing the troubleshooting steps you've tried so far! I've opened a support case on your behalf so our support engineers can take a closer look into this issue. You're in excellent hands working one-on-one with them and they should be reaching out to you shortly!
We can continue troubleshooting through your case to help keep all information in one spot.