Strange Login Error - help!

Hi community,

I seem to be hitting a problem with my account which I can’t figure out. Earlier while using Storyline I was suddenly asked to login again. I clicked login, and was taken to the Articulate 360 window. I clicked login there, and the window said it was going to redirect to my browser. Nothing happened for a long time, and then I got this message:

'Couldn't open port, unable to open port for authentication responses'

This was initially on my work networked machine. I’ve now tried to login on my personal device which has no firewall or blocks, and where I’ve logged in before successfully, and I’m getting exactly the same problem?

This entire time I’ve been successfully able to login to Rise on the browser and use this as normal. Also, I have been able to open Storyline successfully a few times during this issue, but when I go to publish and select Review 360, nothing happens.

Does anyone know what the problem is here and how I can fix it?

Thanks!

Fraser