Forum Discussion

HenriettaDianaD's avatar
HenriettaDianaD
Community Member
4 months ago
Solved

Stuck in Processing Video

Hi, has anyone experienced stuck in processing video (when uploading a video) in Rise 360 today?  
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rise 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 months ago

    Hello everyone!

    I'm excited to share that we've released an update to Rise 360 that includes a fix for:

    • Duplicating a course, uploading a video, and recording audio hangs in the browser

     

    There’s nothing to install for web apps. New features and fixes are immediately available. You'll need to republish any current courses to Review and Reach 360 to take advantage of this fix.

    Let me know if you have any questions about this update!

EricSantos's avatar
EricSantos
Staff
4 months ago

Hi HenriettaDianaD,

Thanks for posting about this! KarlMuller and EllenSperry-e30 are right, this does appear to be connected to the ongoing issue with our cloud service provider that’s affecting several Articulate 360 features.

We’re also seeing videos in Rise 360 get stuck on “Processing,” and the issue Ellen mentioned with Review 360 aligns with the same outage.

Our engineers are in contact with our provider and continuing to monitor progress while systems recover. You can keep an eye on the latest updates on our Articulate Status page.