Forum Discussion

HenriettaDianaD's avatar
HenriettaDianaD
Community Member
2 days ago
Solved

Stuck in Processing Video

Hi, has anyone experienced stuck in processing video (when uploading a video) in Rise 360 today?  
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rise 360
  • EricSantos's avatar
    EricSantos
    6 hours ago

    Hello everyone,

    I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.

    If you run into any issues using Articulate 360 going forward, please let us know.

EricSantos's avatar
EricSantos
Staff
2 days ago

Hi HenriettaDianaD,

Thanks for posting about this! KarlMuller and EllenSperry-e30 are right, this does appear to be connected to the ongoing issue with our cloud service provider that’s affecting several Articulate 360 features.

We’re also seeing videos in Rise 360 get stuck on “Processing,” and the issue Ellen mentioned with Review 360 aligns with the same outage.

Our engineers are in contact with our provider and continuing to monitor progress while systems recover. You can keep an eye on the latest updates on our Articulate Status page.