Forum Discussion
Stuck in Processing Video
Hello everyone!
I'm excited to share that we've released an update to Rise 360 that includes a fix for:
- Duplicating a course, uploading a video, and recording audio to hang in Google Chrome
There’s nothing to install for web apps. New features and fixes are immediately available. You'll need to republish any current courses to Review and Reach 360 to take advantage of this fix.
Let me know if you have any questions about this update!
I am having the "processing" when trying to put audio into a block. It just spins and spins. This began yesterday.
Hi LoriGarrett,
Thank you for letting us know. What you’re seeing isn’t expected, and we’ve identified a bug that causes audio recordings and media uploads to hang, specifically in Google Chrome. It sounds like you’re running into that same behavior.
Our team is aware of the issue, and while they work on a fix, using Firefox or Edge should let you record or upload your audio without getting stuck. If anything still feels off after switching browsers, just let us know, and we’ll be glad to take a closer look.
If you’d like more targeted help with your course, you’re also welcome to reach out through a support case.
