Success Factors Scorm content not completing

Hi everyone

I know this is an old thread but I'm hoping to revive it. We are using Success Factors LMS and the iContent Server to host our eLearning content. We are using Storyline 2 and SCORM 1.2.

We are facing similar issues with completions. All courses have been tested on SCORM Cloud which works perfectly, as does Internet Explorer.

Most of our issues are in Microsoft Edge. Basically, the custom X button (with 'exit course' trigger) doesn't work on the last slide and when the user exits the in-line player it doesn't track completion. When the user reopens the course, it goes back to the beginning rather than prompting to resume. The 'prompt to resume' function has been selected in the player - and as mentioned, it works perfectly in IE11. The prompt to resume function also doesn't work if someone exits the course using the inline player's 'X' button in Edge part way through the course.

This issue sometimes pops up in Chrome but not always.

I have included the completion javascript on the last slide (triggered on start of timeline) and this hasn't made any difference to the completion reporting.

Interestingly, if we set the LMS to launch the content in a new browser window, we don't see these problems in Edge - only in the in-line player. We can't use the 'launch in new window' function as we have a huge contractor base completing our training with their own computers -  so pop-up blockers would be a problem.

The initial advice we got was that the content must be the issue but this doesn't make sense given it works perfectly in SCORM Cloud and IE. SF are looking into it further at the moment for us after we had provided videos to demonstrate the anomalies. Has anyone else experienced anything like this and if so, what was the solution? Is it actually something course related or does this sound more like an LMS issue?

I have attached two videos:

* Microsoft Edge - in player: this video shows how the X button doesn't work and completion isn't recorded

* Microsoft Edge - Launch in new browser window: this video shows how the X button doesn't work but completion is recorded.

Thank you for your help!