Forum Discussion
Success Factors Scorm content not completing
Hi Andrea, we are are having issues with courses not completing and tracking progress (randomly with no obvious reason why). Sometimes we get lucky with a browser issue or VPN issue. Do you think publishing in SCORM 2004 will help with this issue? We currently publish in SCORM 1.2.
A lot of people all over the country need to do our courses and now a lot are working from home on various networks.
Any help would be greatly appreciated :)
Hi Sasha,
Publishing in SCORM 2004 will help with your issue for sure. SuccessFactors says that SCORM 1.2 doesn't allow the system to hold on to enough data, but even if we just have a course that completes based on slide count without a lot of interactions, we still have issues with it completing if published as SCORM 1.2. So definitely publish as SCORM 2004.
If you were used to just grabbing a link from your file server (iContent or other), publishing as SCORM 2004 changes the way you have to import the courses. You can't just grab the link from the server and add it to the Content Object parameters. You have to use the official SCORM Import tool in the admin interface. I'm not a fan of that, but it is what it is.
Unfortunately, this process creates a SCORM wrapper in the SF LMS that we didn't like and worked against the settings in our Storyline file. I have attached instructions on how to remove this wrapper. But it is definitely a seemingly needless step!
Finally, after all of this, we STILL have issues with SF and completions. It is far better with SCORM 2004 than SCORM 1.2 with about a 12-15% incompletion rate versus a 1-3% incompletion rate. But there is still something going on with communication between the SF system, the user's computer, and the SCORM file server. This is probably exacerbated with all the different network configurations and security settings with a more distributed workforce. We have gone round and round with SF to find the root cause and have basically given up other than publishing as SCORM 2004 which does help.
Feel free to PM me if you have additional questions! We are all in this together! :)
Regards,
Andrea
Andrea, thank you for this. Any idea on how to remove the "Verify Course Completion" button (see attached) at the top? I am not sure if that is controlled by a SuccessFactors setting or not. i have searched documentation, forums etc. and could not find an answer. I don't have access to SF only my client does. Thank you.
