Forum Discussion
Switch languages from within Rise 360 course using Articulate Localization
Hi! We have used Articulate localization to translate our course into 5 languages. We then export to one SCORM package that contains all of the languages.
We use that SCORM file in 2 LMS's. In Litmos, the user is presented with the language, they choose the content and off they go. If they decide they want to go back and choose English instead (it's technical content, this is common), they simply exit and go back in and they'll have the option to choose the language again. It keeps track of where they were, just presents in the new chosen language. All works great.
In Thinkific, once again the user is presented with the language choice when first entering the course. However, whatever language they choose "sticks." There is no way to switch to a different language if they accidentally chose the wrong one or want to go back to English. When they exit and come back in, they come back in in the same language with no option to choose another one.
Is there a way to present the option to switch languages from within the course? I'm using Rise 360, not Storyline. I found this previous article, but I think it's meant for Storyline? Articulate Localization | Articulate - Community
7 Replies
Hi AmyBradley-85bf! Thanks for reaching out! It is interesting to hear that the behavior is different in Litmos and Thinkific. Since the learner can modify the language in Litmos, I'm wondering if the issue is specific to Thinkific. Are there any other elements in a course that doesn't allow the learner to edit when revisiting the course in Thinkific?
If you are open to sharing the link to the course in Thinkific with our Support team, I'm sure they could test this out on their end.
Sorry for the late response, I was out of the office unexpectedly.
We haven't found any other differences between accessing the course in Litmos and Thinkific other than when relaunching in Thinkific you are no longer presented the option to choose a language. You're stuck with whatever you chose the very first time you accessed the course.
I agree it could be a Thinkific specific issue, but I'm not sure how to go about solving that. I also think, and I've seen in the forum other people also requesting the same thing, that users would prefer to be able to change language from within the course at any time. Is there any way for us to add this option somewhere within the content of the course? Even better would be in the course framework itself. Some way to trigger the language selector to come up?
Hi AmyBradley-85bf!
Glad to see Lauren has been helping you. Happy to jump in!
The scenario you described for Thinkific is the expected behavior for localized SCORM packages generated by Rise 360. When you publish a localized, multi-language Rise 360 course learners see the language selector the first time they launch the course. Once they choose a language, that preference is stored in the learner's SCORM suspend data. This acts as a bookmarking mechanism and is intentional. This way learners don't accidentally switch languages after progress has been tracked by the LMS. It helps to avoid mismatched bookmarking of data across the separate languages. On the initial launch the language selector is visible and the learner can choose their preferred language. On subsequent launches, Rise 360 "remembers" the learner's last choice and resumes them in that language. The selector doesn't appear again until you've reset the learner's progress in the LMS.
It's possible the Litmos environment may not be resuming the content correctly. Or the LMS wasn't saving the suspend data. Which allowed your learners to re-select a language mid-session.
Currently, there is no built-in way to trigger the language selection screen during an LMS session. Localized Rise 360 courses published to SCORM are designed to follow the inverse of that behavior (adhering to the suspend data). I completely understand you may prefer the way Litmos is handling the content, but I can confirm that is not the intended, or typical behavior.
I am finding the same happening when using Skilljar LMS. The learner cannot go back to the Rise title course page or anywhere in the course to receive the option to re-select a different language. We are looking into whether we can reset just a SCORM - for example, if we have 1 SCORM per lesson and there are 5 lessons - because we don't want to reset the whole course's progress. We fully expect learners will be curious about other languages and choose one that isn't their native language. But then they won't be able to reset the course to retake it in the language they know.
Hi AndreaGillet121!
Thank you for the feedback!
As I shared with AmyBradley-85bf, this is the expected behavior for localized SCORM packages from Rise 360. I understand having more flexibility, to switch languages mid-session would be helpful.
I've relayed your insights as a feature request for our product team!
