Forum Discussion
Switch languages from within Rise 360 course using Articulate Localization
Hi AmyBradley-85bf! Thanks for reaching out! It is interesting to hear that the behavior is different in Litmos and Thinkific. Since the learner can modify the language in Litmos, I'm wondering if the issue is specific to Thinkific. Are there any other elements in a course that doesn't allow the learner to edit when revisiting the course in Thinkific?
If you are open to sharing the link to the course in Thinkific with our Support team, I'm sure they could test this out on their end.
Sorry for the late response, I was out of the office unexpectedly.
We haven't found any other differences between accessing the course in Litmos and Thinkific other than when relaunching in Thinkific you are no longer presented the option to choose a language. You're stuck with whatever you chose the very first time you accessed the course.
I agree it could be a Thinkific specific issue, but I'm not sure how to go about solving that. I also think, and I've seen in the forum other people also requesting the same thing, that users would prefer to be able to change language from within the course at any time. Is there any way for us to add this option somewhere within the content of the course? Even better would be in the course framework itself. Some way to trigger the language selector to come up?
Hi AmyBradley-85bf!
Glad to see Lauren has been helping you. Happy to jump in!
The scenario you described for Thinkific is the expected behavior for localized SCORM packages generated by Rise 360. When you publish a localized, multi-language Rise 360 course learners see the language selector the first time they launch the course. Once they choose a language, that preference is stored in the learner's SCORM suspend data. This acts as a bookmarking mechanism and is intentional. This way learners don't accidentally switch languages after progress has been tracked by the LMS. It helps to avoid mismatched bookmarking of data across the separate languages. On the initial launch the language selector is visible and the learner can choose their preferred language. On subsequent launches, Rise 360 "remembers" the learner's last choice and resumes them in that language. The selector doesn't appear again until you've reset the learner's progress in the LMS.
It's possible the Litmos environment may not be resuming the content correctly. Or the LMS wasn't saving the suspend data. Which allowed your learners to re-select a language mid-session.
Currently, there is no built-in way to trigger the language selection screen during an LMS session. Localized Rise 360 courses published to SCORM are designed to follow the inverse of that behavior (adhering to the suspend data). I completely understand you may prefer the way Litmos is handling the content, but I can confirm that is not the intended, or typical behavior.
You're right, I'm disappointed. With our technical content, it is common for someone to want to see the source language. In Litmos, the user progress remains the same even if they choose a different language the next time they go in.
Is there a way for me to officially request a way for a user to trigger the language selector mid-course? This certainly affects which and how many courses we will translate going forward. For the time being we've decided to publish all the languages separately on Thinkific so that the user can choose to go see the content in English at any time, but it's rather time consuming and cumbersome to maintain. Unfortunately I'm having an issue with that too (that I've also posted in the forum) where one language SCORM file for one course is corrupt. 17 files are created correctly, but the 18th simply doesn't work. That language works fine in the one SCORM for all language option.
I appreciate you taking the time to explain the intent, even if it isn't the answer I was hoping for. :)
It's unfortunate I haven't found either option to work for us currently. Hoping our future translations go smoother!
Hi AmyBradley-85bf!
Thanks for following up!
I certainly understand user-curiosity, and the possible need to switch language versions mid-session. I'm happy to share your feedback with our product team, as a feature request. We'll be sure to notify you if we release a future enhancement that helps!
Also, I'm sorry to hear that one of your localized SCORM packages wasn't playing back as expected in your LMS. I see that my teammate Eric helped you in that discussion, and you were able to resolve that issue. Awesome!
Have a great rest of your week!
