Forum Discussion
KellyAuner
3 months agoStaff
Hi Holger,
Thanks for reaching out!
I'm sorry to hear you've hit this snag, but I'm happy to help troubleshoot. I understand you see a black frame around the video only sometimes. I have a few questions to help me narrow down the issue.
- Which browser are you using? You can try using a different browser, and make sure it's the most up-to-date version.
- Are you publishing your course to a video file or a different output? Here are the size and quality settings you can choose from when publishing for video.
- Does this only happen with one specific video? These best practices for high-quality videos may be helpful.
If you're willing to share your .Story file with us here or privately in a support case, we'll be happy to conduct further testing. Once troubleshooting is complete, we'll delete your work from our systems.