Forum Discussion
technical video export parameters
Hello everyone, I have a problem with the video export with SL360.
Sometimes there is a black frame at the beginning of the exported video, sometimes not. This cannot be reproduced and seems to ...
Hi Holger,
Thanks for reaching out!
I'm sorry to hear you've hit this snag, but I'm happy to help troubleshoot. I understand you see a black frame around the video only sometimes. I have a few questions to help me narrow down the issue.
- Which browser are you using? You can try using a different browser, and make sure it's the most up-to-date version.
- Are you publishing your course to a video file or a different output? Here are the size and quality settings you can choose from when publishing for video.
- Does this only happen with one specific video? These best practices for high-quality videos may be helpful.
If you're willing to share your .Story file with us here or privately in a support case, we'll be happy to conduct further testing. Once troubleshooting is complete, we'll delete your work from our systems.
