Forum Discussion

NicoleNeeser's avatar
NicoleNeeser
Community Member
7 years ago

Text Disappearing

I am typing text into a Text block and the text keeps disappearing.  I have to continually retype the text in.  This problem has been happening off and on for quite a while.  I am using the Chrome b...
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JessiFrench's avatar
JessiFrench
Community Member
6 years ago

This is happening to me repeatedly and I am not using the Chrome browser. I will be typing and my content will just delete and start me in another location of the text. Sometimes if I type out what I need in word and copy-paste I have better luck with it staying put. This is extremely frustrating and time-consuming.

Crystal-Horn's avatar
Crystal-Horn
Staff
6 years ago

Hi Jessi. I get that this is frustrating - it has been difficult for our team to nail down too because it's so random. Can you let me know which browser you're using? Do you have any browser plugins or extensions? Also, does clearing the browser cache or starting a private (clean) browsing session make any difference?

Thank you!

  • JessiFrench's avatar
    JessiFrench
    Community Member
    6 years ago

    Hi there! Thanks for the quick reply. I have tried both Chrome and Firefox browsers. Chrome appears to crash and disconnect/restart and say I have no internet connection a lot more. Firefox does not do this but still has the same deletion issue. Both browsers are current and I have tried new browser windows and clearing things, even restarting computer and ensuring the Articulate application is current and I am not having any luck.

    Jessi

    Sent from my iPhone