Forum Discussion
Text Disappearing
I am typing text into a Text block and the text keeps disappearing. I have to continually retype the text in. This problem has been happening off and on for quite a while. I am using the Chrome browser, which improves it, but it's still happening. This makes creating the text part of the file very frustrating and time consuming.
51 Replies
This has been happening to me randomly over the last week. I'll be typing in a paragraph block, paragraph w/ header block, or paragraph w/ subtitle block. All of a sudden, some of the text I'm typing will erase and I can't get it back. I'm using the most up-to-date Chrome browser. It happens randomly, so I am not able to get a screen recording. My organization doesn't like us using browsers other than Chrome for security reasons, so I am not sure if this random issue will occur on another browser.
Hi, Curriculum Specialist. Thanks for bringing this up. We've seen other reports of strange behavior with the cursor while editing text, and it looks like what you're seeing could be related.
This issue has been a tough one for us to catch, but we're still looking into it. If I get an update, I'll pass it along to you!
Hi Alyssa, just wanted to make you aware that I've also experienced this issue over the last few weeks. I can see why it's so difficult to replicate as it seemingly comes and goes at random.
I was using Chrome and it seems to happen in almost all text based blocks, including scenarios, accordion along with the primary text blocks.
If you could keep us notified of any updates you get on the issue or a way to reduce/fix the problem that'd be brilliant.
I'm sorry you're still dealing with this, Bahader. Thanks for letting us know. We'll certainly keep you notified of any new developments.
I experienced this for the first time last Friday.
I created a new block - paragraph with heading.
From my Word course content document, I copied the text for the new heading. In Rise I selected the default Heading text and pasted in the text I had just copied from Word. Everything working great so far.
Went back to Word and next copied the text for the paragraph.
Switched over from Word to the Rise browser session again, just in time to see the text I had very recently copied and pasted revert to "Heading".
Quite weird to see text revert to the original with no action on my part.
Using Windows 10 and latest version of Chrome.
Now I'm wondering if this has happened in the past without me noticing it?
Thanks for the heads up, Karl. We haven't seen this behavior on our side, but we'll keep our eyes out for it.
If you notice this happen again, please try and catch a screen recording for us. That would be really helpful!
ME TOO and you guys have not managed to fix it yet?
I'm really sorry you're running into this, Patricia. I've opened a case for you so we can investigate why this is happening. You'll hear from our team soon!
🙂 thanks!!
Dr. Patty Wilber
Central New Mexico Community College
pwilber@cnm.edu
224-4000 50156
The number above will allow you to leave a voice message that will be forward to my email.
To talk in person: Email me and set up a meeting in our Course Room via Collaborate Ultra.
My former office: LOL. JS312-10
Hello,
I am experiencing the same problem as all the people above. I will be typing text into a <TEXT> block and suddenly the cursor is elsewhere on the page and the text has disappeared, or the section I have just written is deleted and the cursor is back to where that text began.
I am using Chrome on Mac OS High Sierra, Ver 10.13.6
Its starting to create delays in work creation.
Please advise.
Thank you.
Gareth
Hi Gareth,
I'm sorry you're running into that issue! I'm opening a case for you so we can investigate why this is happening. You'll hear from our team soon!
This is happening to me too - can you confirm what the fix is? Thanks Dawn
Hi Dawn, I'm sorry you're having issues with text in Rise 360! This has been a tough issue for our team to nail down since it is a challenge to reproduce. Would it be possible for you to record your screen so we can get a closer look at the problem you're seeing?
If that works for you, you can send the video to our team by opening a case.
