Forum Discussion

LisaSalzman's avatar
LisaSalzman
Community Member
2 years ago

Text edit features randomly stop working on Rise 360

This has been an issue for me for a while now, and I'm just now making a post about it to see if anyone else has the same issue. As I'm working on a course in Rise, the text edit features will randomly stop working. For instance, if I highlight a sentence, then go to press the Bold button, the text edit feature box just disappears and nothing happens to the text. I have not figured out how to replicate this issue, but it happens multiple times on a daily basis. The only way to fix it is to refresh the screen.

Has anyone else experienced this?

Rise 360
  • KarlMuller's avatar
    KarlMuller
    Community Member
    2 years ago

    Hi Lisa,

    Both the Text Editor and Table editors are buggy and frequently stop working as you have described. 

    When this happens, I exit and re-enter the Lesson. 

  • LisaSalzman's avatar
    LisaSalzman
    Community Member
    2 years ago

    That's what I have to do too, but is there no way to debug that issue as it gets quite annoying. Since posting this thread 30 minutes ago, it's happened 2 times while working on my course.

  • KarlMuller's avatar
    KarlMuller
    Community Member
    2 years ago

    I can work for days without it happening, and then experience the issue several times in a short time span. Totally random.

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Lisa and Karl, 

    Sorry to hear that you experienced this behavior while working in Rise 360. 

    I'm not seeing the behavior happen on my end, which means that the issue might be erratic in nature. Please open a case with our support team here so we can take a closer look at your working environment. Having our support team work closely with you will help us identify what's causing the behavior to occur. 

    • KarlMuller's avatar
      KarlMuller
      Community Member
      2 years ago

      Hi Joe,

      As you mentioned this is an erratic / random problem.

      There are no steps to follow to consistently recreate this problem, so there is no point in opening a support case as it cannot be reproduced at will.

      The problem is experienced by different team members working in different locations.  So not specific to a PC, network, VPN, internet connection etc.

      30 years experience as a software developer leads me to believe this is an intermittent bug in the editor that appears only under unknown conditions.

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