Forum Discussion
Text in text box seems to be invisible
Has anyone encountered this weird issue? What did you do to fix it?
I started a new project in 360 and added a textbox to the slide but I can't see the text. What I type is showing up in the timeline and when I show it in preview but in the normal development view I can't see any of it. This only seems to be happening in any new project I start. In existing projects I can see previous boxes just fine AND I can added new text boxes just fine.
I have put a ticket in with Articulate but so far they can't figure out what is going on. I tried the solutions (uninstall 360 and reinstall, bring DPI on text down) they suggested but nothing seems to work. They are in contact with my desktop people.
And it's only happening with my copy. When I share the file everyone else can see everything just fine. I posted two images of what I see.
Any help would be greatly appreciated.
Hello everyone!
I have great news to share! We are no longer seeing this bug where text gets cut off or disappears when tabbing in Edit Mode within our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue and we’ll be happy to continue troubleshooting with you in a support case.
25 Replies
I'm glad that this conversation was able to help you as well, Matteo. Thanks for chiming in to share.
Getting the same problem in SL360 3.44.23192.0
Turning off "Modern Text" removes the behaviour as a workaroundHi Bruce,
Thank you for letting us know! I'm glad to hear that the workaround helped as our team looks into this behavior.
You are in the right place, and we will be sure to provide an update on this issue!
Hello everyone!
I have great news to share! We are no longer seeing this bug where text gets cut off or disappears when tabbing in Edit Mode within our latest version of Storyline 360 (Build 3.72.29699.0).
Please let us know if you’re still noticing the issue and we’ll be happy to continue troubleshooting with you in a support case.
