Forum Discussion
Text Lag Marker
The text associated with my marker is not appearing as soon as the user clicks th marker. The box appears followed by the text about a second later.
Hi Sophie,
I'm sorry you're hitting this snag! I've previewed your file and published the file to both Review 360 and web and I'm not able to reproduce the lag you are experiencing. Are there any details you can share about this experience?
- Are you seeing this in the preview and publishing?
- How are you publishing?
- Is this the only file you are seeing this in?
- What version of Storyline are you using?
Thanks for reaching out and I look forward to your response!
Hi,
I can't seem to make my markers function properly. All information is setup and in the preview and published modes when a marker is selected the text does not appear. What I am doing wrong?
Hi Kim,
Thanks for sharing a copy of your project file. I took a look at it, and something is definitely not working as it should. I tried removing the animations, and isolating just the four markers, but even after deleting everything else that's not related to the markers the issue still persisted.
I opened a support case on your behalf so we can get you in touch with our support team. They'll be able to take a closer look at your project file to figure out what's happening. Someone will be reaching out shortly!
