Forum Discussion
Text on cards in sorting activity is cut-off when viewed on phone
There is a limit to what I can put on a card, but even if I stay within that limit the last few words of the sentence are cut off the eLearning is used on the phone. What (except for shortening the sentences) can I do?
36 Replies
Hi Katharina,
I'm sorry you've run into some odd behavior with this - can you tell me what device and browser you're using on the phone? Also could I take a look at your Rise course? Here's how to grab the Share link which you can use here.
This also happens in the "Tabs" Block layout using IE. Is there a way to restrict the user to view all tabs?
Thanks for reaching out, Mary! Are you seeing that words are cut off in the Tabs blocks layout in Internet Explorer? Could you share a screenshot of what you see on your screen, as well as the version of IE that you're using?
Since you asked about encouraging the user to view all tabs, try adding a Continue Block below the Tabs block. I think it'll work perfectly for what you're looking to do. ☺️
I am also seeing words cut off of my cards for the sorting activity. When I preview my show in FireFox for the phone setting, I only get the first 50 characters. When I drag the card onto the category more characters show up but still not the full text that is entered.
https://rise.articulate.com/share/kypgDKm2W6-jksf28e9ce2U_yA_o4gsr
Hi Michele,
What type of phone and OS are you using this course on? We do have an open issue with our QA team, but wanted to be sure I gathered the correct information from you?
I tested it on my iPhone 6S with iOS 10.3 in Safari and it all displayed normally on the iPhone and I could see all the text. Check out the supported browsers for Rise here.
Hi Michele, thanks for joining the discussion! Do you also see the words cut off when you view the Share link on your mobile device? If so...
- What kind of mobile device are you using?
- What mobile browser are you using?
I was reviewing it in Rise Preview as the phone choice. I can't open the Rise link from my Android phone, I get a message that it's not a secure connection.
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Hi Michele,
Could you include the "Share" link here for us to take a look? We can check on a few different devices on our team.
Also, looks like your email signature came through when you replied via email! No worries, this Peek video will show you how to remove it if you don't want it in the public forum.
I think my issue is similar. I am using a flashcard stack with pictures on the front and text on the back. In PC and tablet view it all looks great but in phone view, the text on the back is too big and flows off the cards. Is there any way of fixing this please? The link is below and you can see the cards in part 1 and part 6. Thanks!
https://rise.articulate.com/share/IuYLJItz8zD6pwEpOHcd-KHpFBThv16F
Hi Miranda
I haven't tried this, but suggest putting an image instead of text. The image can, of course, be of text. This might be a workaround?
Thanks for chiming in, Miranda. We're seeing the same thing, and our team is looking into it. You're in the right place to stay up to date on this bug's progress!
thanks good idea - i had thought of this but its a bit less flexible to edit!
